FAQs, Shipping, Refunds
Do you ship international?
Yes, we ship worldwide!
How long does shipping take?
|US||4-8 business days|
|CA||3-5 business days|
|International||8-14 business days|
Please note that the above are only carrier shipping times and do not include order processing times. All orders are processed for shipping in 1-3 business days. All shipping times are estimates and cannot be guaranteed. There may be shipping delays due to COVID.
What is your return and refund policy?
Tracking Link Says Delivered: For packages not received, we require that you inform us within 12 hours of delivery stated in your tracking link. This is to ensure we can touch base with the carrier as early as possible to try to retrieve your package. We cannot be held responsible for any packages not received after after that time period.
Damaged Items: If any item arrives damaged, please email us within 12 hours of delivery.
Tracking Link Says Not Delivered: For any packages not delivered according to the carrier tracking, please reach out to us and we will try to trace your package for you. If we are unable to do so, your package will be considered lost and a refund will be issued.
Returned Packages: For packages returned to us from the carrier due to non-delivery due to incorrect/incomplete address or non-payment of duties, a refund will be issued after deducting the initial shipping fees, and any fee we face for retrieving your package back to us.
Due to hygiene and health reasons, all sales are final and any returns or exchanges are not accepted.
Do I need to use glitter glue?
Our glitters are self adhering and do not require any glue but do require a primer/base or concealer.
How can I make my glitters last longer?
We recommend storing glitters in a magnetic palette to limit dust. Store your glitters away from direct sunlight in a cool, dry place.
What is the shelf life of your glitters?
We recommend using our glitters up to 6-8 months from first use.
Are your glitters eye safe?
Our glitter products are made with skin-safe glitter; however, we recommend that our customers always use caution when applying any glitter product. Our pressed glitters and loose pigments are not intended for use in the eye or on the eye area. Use our glitter products with caution and at your own risk and discretion. We cannot be responsible for any injuries that may occur, or for unsafe or improper usage.