FAQs, Shipping, Refunds – Vani Cosmetics

FAQs, Shipping, Refunds

Do you ship international?

Yes, we ship worldwide!

How long does shipping take?

US 4-8 business days
CA 3-5 business days
International 8-14 business days


Please note that the above are only carrier shipping times and do not include order processing times. All orders are processed for shipping in 1-3 business days. All shipping times are estimates and cannot be guaranteed. There may be shipping delays due to COVID.

What is your return and refund policy?

Tracking Link Says Delivered: 

Unfortunately, we are not responsible lost or stolen items. For any packages not delivered according to the carrier tracking, please reach out to USPS, Canada Post or your international carrier to trace your package for you.

Damaged Items: If any item arrives damaged, please email us within 12 hours of delivery. We are unable to look into damages after that time period. 

Tracking Link Says Not Delivered: For any packages not delivered within the delivery timeframe, please reach out to us and we will look into it. If we are unable to track it, your package will be considered lost and a refund will be issued. Please allow a bit of extra time for packages to be delivered due to the pandemic. 

Returned Packages:

Incorrect/incomplete addresses cannot be refunded or re-shipped. 

For packages returned to us from the carrier due to non-delivery due to incorrect/incomplete address or non-payment of duties, we are unable to provide refunds. Packages with an incorrect address sit with carriers overseas and can end up taking several months to return back to us from initial shipping, due to which we are unable to restock the items. Please fully ensure your address is correct and complete while ordering. 

Due to hygiene and health reasons and COVID-19, all sales are final and any returns or exchanges are not accepted. 

Do I need to use glitter glue?

Our glitters are self adhering and do not require any glue but do require a primer/base or concealer.

How can I make my glitters last longer?

We recommend storing glitters in a magnetic palette to limit dust. Store your glitters away from direct sunlight in a cool, dry place. 

What is the shelf life of your glitters?

We recommend using our glitters up to 6-8 months from first use. 

Are your glitters eye safe?

Our glitter products are made with skin-safe glitter; however, we recommend that our customers always use caution when applying any glitter product. Our pressed glitters and loose pigments are not intended for use in the eye or on the eye area. Use our glitter products with caution and at your own risk and discretion. We cannot be responsible for any injuries that may occur, or for unsafe or improper usage.

SHOPPING CART

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Rose red 48pcs
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Rose red 48pcs
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Rose red 48pcs
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Large Magnetic Palette

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