FAQ

Unfortunately, we are not responsible lost or stolen items. For any packages not delivered according to the carrier tracking, please reach out to USPS, Canada Post or your international carrier to trace your package for you. We are able to provide a resolution in such cases and re-send items. Please note that shipping and a 7% fee of the order value applies. 

If any item arrives damaged, please email us within 24 hours of delivery. We are unable to look into damages after that time period. Please note that our items are handmade and hand pressed so there may be very minor imperfections at times that do not affect the product performance in any way.

For any packages not delivered within the delivery timeframe, please reach out to us and we will look into it. If we are unable to track it, your package will be considered lost and a refund will be issued.

For packages returned due to incorrect/incomplete addresses or missed payment of duties and customs, please email us at hello@vanicosmetics.com to have the package re-sent to you. Please note that return shipping and a 7% restocking fee of the value of goods applies. 

Due to health and hygiene reasons, we are unable to accept returns.

All tracking links are emailed within 3 business days of placing your order. Please search 'hello@vanicosmetics.com' in your inbox to find it. If you're unable to locate it, please get in touch with us and we will re-send it.

Our glitters are self adhering and do not require any glue but do require a primer/base or concealer. Our loose pigments and multichrome flakes require the use of glue.

We recommend storing glitters in a magnetic palette to limit dust. Store your glitters away from direct sunlight in a cool, dry place. 

We recommend using our glitters up to 12 months from first use. 

Our glitter products are made with cosmetic grade, skin-safe glitter; however, we recommend that our customers always use caution when applying any glitter product. Our pressed glitters are not intended for use in the eye area. Use our glitter products with caution and at your own risk and discretion. We cannot be responsible for any injuries that may occur, or for unsafe or improper usage.

Our 20 glitter bundle does not come with a magnetic palette and is a great option for those that may already own a palette. Our 18 bundle comes with a palette.

Our palette can hold up to 18 glitter pans and 32 eyeshadow pans.